Lowongan Kerja 2015 Citibank adalah salah satu institusi keuangan paling terkenal di dunia dan dikenal juga sebagai perusahaan bank raksasa. (Baca juga loker sebelumnya: Lowongan Kerja PDAM Kabupaten Demak 2015)
Sejarah berdiri Citibank hadir di Indonesia sejak 1968 ini pun telah melahirkan bibit-bibit unggul di perbankan Indonesia. Citibank adalah perusahaan bank raksasa yang berdiri pada tahun 16 Juni 1812 sebagai City Bank of New York di Amerika Serikat.
Profile Citibank Bank ini bergerak di bawah Citigroup yang merupakan bank dengan aset terbesar ketiga di AS.
Sejarah berdiri Citibank hadir di Indonesia sejak 1968 ini pun telah melahirkan bibit-bibit unggul di perbankan Indonesia. Citibank adalah perusahaan bank raksasa yang berdiri pada tahun 16 Juni 1812 sebagai City Bank of New York di Amerika Serikat.
Credit: Citibank
Citibank saat ini kembali membuka beberapa posisi dengan kualifikasi sebagai berikut:
Lowongan Kerja Citibank S1
Posisi:
Customer Service Supervisor
Description:
• Lead and develop a service and/or sales centre banking team in the delivery of efficient service and/or sales excellence, to build and retain a satisfied consumer customer base
• Assist the Call Centre Customer Service Manager to provide effective and efficient service and sales, where applicable, to ensure customer satisfaction
• Lead and support a team of Customer Solutions Officers to achieve the performance goals of the team and call centre
• Work with Call Centre management team in communicating and managing day-to-day issues in the Call Centre and liaising with customers and clients, where appropriate
• Responsible for a consistently high level of customer and client satisfaction
• Meet service level objectives as set/pre-determined in Call Centre targets
• Undertake quality call coaching & call sampling on team members
• Handle customer complaints and implement positive actions to resolve conflict in order to maintain the relationship and goodwill of the customer
• Assist in completing delegated tasks as directed by Call Centre management team
• Report on customer feedback to identify pro-active steps for the continued success of the business
• Liaise with customers in circumstances that require Call Centre management involvement, as directed by the Call Centre Head or Customer Service Manager
• Adapt to changing service requirements and keep all team members informed of change in policy, procedure, product and the servicing of campaign. Assist individuals to understand the reasons for change
• Respond to customer satisfaction issues and results and engage with Customer Service Officers to deliver quality customer service standards
Qualifications:
• Demonstrate strong business knowledge with an understanding of the sales process, service and sales relationship, sales procedures and compliance requirements
• Advanced working knowledge of a product or service
• Working knowledge of Call Centre processes, systems and technologies
• Previous Team Leader experience within a Call Centre setup
• Tertiary qualifications desirable
• Leads and influences people by example
• Strong leadership skills
• Quick and resolute decision-making
• Problem solving and analytical skills
• Demonstrates initiative and positive attitude
• Adaptable and proactive
• Strong interpersonal skills with the ability to build effective relationships
• Innovator with the ability to work with limited supervision
• Behaves in an ethical and professional manner at all times
• Results and customer focused
• Ability to work under pressure
• Demonstrates initiatives and positive attitude
• Strong verbal and written communication
• High level of listening and comprehension skills
• Demonstrate efficient organization and planning skills
• Lead and develop a service and/or sales centre banking team in the delivery of efficient service and/or sales excellence, to build and retain a satisfied consumer customer base
• Assist the Call Centre Customer Service Manager to provide effective and efficient service and sales, where applicable, to ensure customer satisfaction
• Lead and support a team of Customer Solutions Officers to achieve the performance goals of the team and call centre
• Work with Call Centre management team in communicating and managing day-to-day issues in the Call Centre and liaising with customers and clients, where appropriate
• Responsible for a consistently high level of customer and client satisfaction
• Meet service level objectives as set/pre-determined in Call Centre targets
• Undertake quality call coaching & call sampling on team members
• Handle customer complaints and implement positive actions to resolve conflict in order to maintain the relationship and goodwill of the customer
• Assist in completing delegated tasks as directed by Call Centre management team
• Report on customer feedback to identify pro-active steps for the continued success of the business
• Liaise with customers in circumstances that require Call Centre management involvement, as directed by the Call Centre Head or Customer Service Manager
• Adapt to changing service requirements and keep all team members informed of change in policy, procedure, product and the servicing of campaign. Assist individuals to understand the reasons for change
• Respond to customer satisfaction issues and results and engage with Customer Service Officers to deliver quality customer service standards
Qualifications:
• Demonstrate strong business knowledge with an understanding of the sales process, service and sales relationship, sales procedures and compliance requirements
• Advanced working knowledge of a product or service
• Working knowledge of Call Centre processes, systems and technologies
• Previous Team Leader experience within a Call Centre setup
• Tertiary qualifications desirable
• Leads and influences people by example
• Strong leadership skills
• Quick and resolute decision-making
• Problem solving and analytical skills
• Demonstrates initiative and positive attitude
• Adaptable and proactive
• Strong interpersonal skills with the ability to build effective relationships
• Innovator with the ability to work with limited supervision
• Behaves in an ethical and professional manner at all times
• Results and customer focused
• Ability to work under pressure
• Demonstrates initiatives and positive attitude
• Strong verbal and written communication
• High level of listening and comprehension skills
• Demonstrate efficient organization and planning skills
Cara Melamar:
Segera kirimkan berkas lamaran anda pada link berikut:
Batas Lamaran : 31 Oktober 2015
Demikian informasi Lowongan Kerja Citibank Terbaru 2015 yang dapat kami sampaikan kepada Anda yang sedang mencari pekerjaan. Harapan kami anda diterima dan lulus seleksi sehingga menjadi bagian dari perusahaan tersebut. Amin